CX Team Lead: Coaching, QA & Ops Mastery

A leading fintech company in Mexico City seeks a Customer Experience Supervisor to manage day-to-day performance of CX agents and ensure quality assurance. This role requires strong leadership skills, data analysis abilities, and familiarity with AI tools. You'll lead onboarding processes and collaborate on improving team workflows, while being an integral part of a rapidly growing team in a fast-paced environment.
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