CX Transformation Specialist (Postpaid & Prepaid)

Overview

CX Transformation Specialist (Postpaid & Prepaid) for CelcomDigi. We are now ONE! #CelcomDigi. Celcom and Digi have merged to create Malaysia’s most inspiring telco-tech company, built on two brands with six decades of strengths in innovation and connecting Malaysians.

Date: 5 Feb 2026 | Employment Type: Contract | City: CelcomDigi Tower, Petaling Jaya

Job Description

Join our CX Transformation pillar and be a key player in reimagining how we interact with our customers. We are passionate about crafting seamless and enjoyable experiences across all touchpoints, using data-driven insights and innovative approaches to optimize every interaction. In this role at CelcomDigi, you’ll directly influence the future of customer experience, ensuring we deliver exceptional service at every Moment of Truth. The role focuses on optimizing the customer journey for postpaid and prepaid products, understanding customer needs related to product features, p...