CX Vendor Strategy Manager

About the Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra‑city freight, and financial services.

About the Team / Role

In the Customer Experience (CX) area we are a customer‑centric team that strategically manages the customer’s experience throughout their journey with the company. This position focuses on vendor strategy for the CX team, ensuring the necessary services and tools to operate effectively and delivering value across a global portfolio of vendors.

In this Role, You’ll Be...

• Strategic Vendor Management: Lead the development and execution of global strategies for CX vendors (BPOs, call centers, systems, tools, and carriers) to ensure optimal cove...