D2C Customer Experience Leader

The D2C Customer Experience Leader is responsible for defining and elevating the end‑to‑end Direct‑to‑Consumer (D2C) experience across digital, physical, and assisted channels for Mexico and LATAM. This role drives the execution of the D2C roadmap while championing customer‑centric transformation, design thinking, and best‑in‑class omnichannel experiences aligned with corporate data privacy principles.

What You’ll Do

D2C Experience Strategy

• Execute the long‑term D2C customer journey vision across all touchpoints, leveraging Voice of Customer (VOC).
• Lead the full lifecycle experience: discovery, compatibility tools, purchase, checkout, order tracking, installation, warranties, and post‑sale.
• Define experience principles, frameworks, and design standards.

Roadmap Ownership

• Define and execute CX initiatives, enhancements, and capabilities based on customer and business priorities.
• Partner...