Dallas Branch - Air Logistics Customer Care Specialist

The Air Logistics Customer Care Specialist plays a critical role in delivering an exceptional customer experience every time a customer engages with Kuehne + Nagel. As a key member of our Customer Care Locations (CCLs), this specialist is responsible for direct customer interaction, proactive service, effective problem resolution, and diligent follow‑up. The role also collaborates closely with our sales teams and ensures that our Operational Care Centers (OCCs) receive complete and accurate information—both operational and system-related—so they can successfully execute on behalf of our customers.

How you create impact

• Maintain real‑time visibility of customer transactions in AirLOG by updating route maps and adhering to the Airfreight 2.0 Tag methodology.


• Ensure all customer information is accurately integrated into our core operating systems by initiating Business Profile creations or updates, entering customer quotations into Air...