Data Analyst

**Job Overview**

Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.



**Essential Functions**

• Monitors the production environment using established tools.

• Responds to job failures/issues and correct problems/issues when possible according to established procedures.

• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.

• Takes appropriate action to ensure that processes are completed according to the schedule provided.

• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.

• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.

• Informs relevant production and user areas of outstanding issues that require further follow-up.

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