Data Analyst

Job Description:

· Manage the call volume, daily attendance and program break schedules

· Send alarms on real time to leads about deviations on desired behaviors

· Assist with creation of metrics and targets for services

· Work closely with the operations team to analyze and help improve their delivery processes

· Generate ideas for process and service improvement planning

· Produce daily, biweekly and monthly internal reports

· Use trends and reports to forecast requirements

· Assist with projects and other duties as requested or assigned

Requirements:

· Must have very good level Microsoft Excel skills – Including formulas, also Word and Email

· Ability to create reports in Excel and forecast results

· Attention to detail and high level of accuracy

· Ability to multi-task, focus and complete reports for extended periods of time

· Flexible team player with a positive attitude and great ...