Job Description
Experience: 2 Years
Employment Type: Full-Time
Timing: 10am- 5pm
Location: 2nd Floor, Bin Talib Square, Iran Road, Chandni Chowk, RWP.
Job Summary
We are seeking an experienced Project Manager to oversee and coordinate the efforts of the Front-End Developers, PHP/Laravel Developers, Data Analysts, and Social Media/SEO teams. The ideal candidate will ensure timely project delivery, efficient resource allocation, and adherence to quality standards, while fostering collaboration across technology and digital teams.
The PM will act as the primary liaison between stakeholders, technical teams, and management, ensuring projects align with business goals and KPIs.
Key Responsibilities
- Analyze CRM and calls (Inbound) datasets including call logs, lead management, customer journeys, and agent performance
- Monitor and report on call center KPIs (AHT, ASA, FCR, conversion rates, talk time, call drop rates)
- Develop and op...
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