Data & Analytics Manager

We are seeking a Data & Analytics Manager to join our team in Cape Town, onsite on a contract basis.
The Data & Analytics Manager is responsible for driving the strategy, execution, and continuous improvement of the Servicing business.
This role plays a critical function in transforming raw data into strategic insights that inform decision-making, improve customer experience, and optimize business performance.
The Lead is accountable for managing a high-performing analytics team, delivering robust reporting frameworks, developing advanced data models, and ensuring that analytics initiatives align with business priorities and outcomes.
Analytics Strategy And Leadership
Define and lead the implementation of the service analytics strategy, ensuring alignment with overall business targets.
Translate strategic objectives into AI and data-driven initiatives, dashboards, and reports that drive insights and actions.
Leverage advanced analytics and AI tools (e.g., machine l...