Data Center IT Expert

Job Responsibilities:

1.     As required by Alibaba Cloud, manage and participate in team execution of 24*7 or 5*8 IDC data center duty.

2.     Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements.

3.     Have comprehensive and in-depth understanding of IT operations work and related processes; for responsible IDC sites or campuses, proactively perform risk analysis, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes.

4.     Be familiar with the ticketing system, master SOP standard operating procedures and strictly execute them; able to independently complete all tickets, assist network engineers and server experts in complex troubleshooting and problem resolution; ensure zero faults and efficient delivery; able to independently analyse and coordinate related teams to handle non-standard scenarios.

5.     Capable of leading the team to i...