Data Center IT Manager-Helsinki, Finland

Responsibilities

• IT Operations & Availability: Lead the end-to-end Operation&Maintenance of server hardware and network equipment. Develop and execute high-impact O&M strategies to ensure maximum system stability and meet all SLA-defined performance metrics.
• Incident & Risk Management: Establish robust mechanisms to identify technical risks early. Oversee emergency response plans to minimize downtime and ensure rapid root cause resolution for critical server and network issues.
• Process Standardization: Define and optimize IT Service Management (ITSM) workflows. Ensure all work orders, hardware repairs, and risk closures are documented and executed with precision and compliance.
• Technical Support and Innovation: Introduce and leverage IT tools to automate routine tasks and improve troubleshooting efficiency. Provide technical guidance to resolve complex onsite hardware or connectivity challenges.
• Leadership & Talent Developme...