Data Center Operations Team Leader Engineer

Overview

Data Center Operations Team Leader Engineer. Perform data center on-site duty shifts , ensuring continuous monitoring and operational readiness.

Respond to incidents and execute service tickets promptly according to SLA requirements , including ad hoc tasks.

Maintain a strong understanding of IDC environments and monitoring systems ; identify and assess potential risks through regular inspections.

Follow EOP (Emergency Operation Procedures) to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.

Use the ticketing system efficiently, mastering all SOP (Standard Operating Procedure) guidelines to complete tasks independently with zero error and full SLA compliance.

Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to...