Data-Driven CX Experience Lead

A leading global law firm in Manchester is seeking a Service Experience Manager to enhance Technology Customer experience by optimizing inbound contact channels and processes. The role entails analyzing customer insight to prioritize improvements and communicating effectively across teams. Candidates should be passionate about service excellence and possess strong analytical skills. Experience in Service Management and tools like ServiceNow is highly advantageous. This full-time role focuses on delivering a better customer journey through strategic insights.
#J-18808-Ljbffr