Data & Insight Analyst

About us:

On the heels of market expansion and growth, Resonate is hiring an experienced Data Analyst to join our Data Analytics team and support our clients. Resonate is an Australian Scale-up organization that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc. to deliver actionable insights to leading companies.

The role:

We’re looking for a technically strong Data & Insights Analyst who can operate across both advanced analytics and insight delivery. You will work with large, complex CX datasets, contribute to machine learning and LLM-driven use cases, and turn findings into clear, decision-ready insights for clients.

In this role you will:

• Analyze large volumes of customer and employee experience data to uncover trends, drivers, a...