Data & Insights Analyst

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Overview

We are the Operations Performance team, centralizing Customer Service, Onboarding, and Customer Success across Brazil and all Americas. We turn complex operational data into decisive actions, unifying KPIs and scaling insights that improve efficiency, reduce costs, reduce revenue churn and elevate customer experience. You will play a key role in turning data into actionable business insights, helping define and enhance how the Operations team's performance is measured and optimized.

What You’ll Do

• Support the domains of Customer Service, Onboarding and Customer Success with actionable insights and KPI tracking.
• Develop and align Merchant Operations strategy with data-driven recommendations.
• Prioritise and manage demands from BR Operations stakeholders and lead OKR design for BR Ops, BR CX, and BR BizOps.
• Build clear dashboard...