Data & Reporting Analyst, Contact Center

LlamaPixel is a company specialized in providing strategic support for the iGaming industry. We deliver top-tier, 24/7 customer support to Spanish-speaking users across multiple countries in Latin America, within a dynamic, collaborative, and highly technological environment.

Overview

We are currently looking for a Data & Reporting Analyst to lead a high-performing team at our new LATAM CS Hub in Lima. If you are passionate about developing talent, working with performance indicators, and making a real impact on the customer experience, this opportunity is for you.

About The Role

This role is focused on transforming operational data into reliable reports, dashboards, business presentations and actionable insights that support daily decision-making across Brazil and Peru Customer Service operations.

The position will help Operations, WFM, Supervisors and Leadership understand performance trends, identify risks, explain KPI ...