Data Support Administrator - US Hours

SUMMARY:The Data Administrator & Support will function as the Vendor Management System Administrator and second level support analyst for Vendor Management Systems (VMS), Applicant Tracking Systems (ATS), Candidate Relationship Management Systems (CRM), digital interviewing, mobile recruitment, sourcing, assessments, and numerous other emerging tech tools. This role is responsible for delivering business as usual VMS administration and best in class technical support service through processing both internal and external inbound calls and support tickets via the Salesforce application. GENERAL RESPONSIBILITIES:

Functions as second tier front office BAU support channel for processing post-launch configuration and ongoing application maintenance support.

Documents, responds, and resolves technical support requests as submitted from internal colleagues, PMO staff, client users, etc.

Accesses and utilizes the customized knowledge libraries and / or supplemen...