Job Description
Job description
ABOUT THE JOB
Handle complex incident management
Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, ensuring adherence to SLAs
Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
Collaborate with technical teams to address product-related service issues and recommend improvements
Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement teams to implement solutions
Ensure documentation is up to date for all operational processes, incidents, and service management workflows
Proactively identify opportunities for automation and process o...
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