Database Administration

Job description

ABOUT THE JOB

• Handle complex incident management


• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes


• Coordinate with internal teams and external vendors to manage service requests, incidents, and problems, ensuring adherence to SLAs


• Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes


• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions


• Collaborate with technical teams to address product-related service issues and recommend improvements


• Conduct root cause analysis for recurring incidents and work with problem management or expert servi...