Dayshift - Alabang Site - CSR

About the role

CPI Management Services' is seeking an exceptional Customer Service Representative to join our dynamic team in our Bayanan, Muntinlupa City office. As a Dayshift CSR, you will play a crucial role in delivering exceptional customer experiences and supporting our clients' business objectives. This is a full-time position.

What you'll be doing

1. Handling inbound customer calls and email inquiries with professionalism and empathy
2. Resolving customer issues and queries efficiently and effectively
3. Maintaining accurate records and documentation of customer interactions
4. Identifying opportunities to enhance customer satisfaction and loyalty
5. Collaborating with cross-functional teams to ensure seamless customer service delivery
6. Adhering to company policies, procedures, and quality standards

What we're looking for

1. Excellent communication and interpersonal skills
2. Strong problem...