Job Description
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Workforce Services Sr Analyst
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Lead and manage the MSP team to provide timely and high-quality support for AWD configuration and other product support tasks.
• Establish and maintain operational consistency and governance around AWD support requests across multiple lines of business.
• Develop and oversee a defined pipeline of work for MSP execution, ensuring efficient task triage and completion.
• Help assist in project planning and mobilization of new workstreams from the client.
• Collaborate with cross-functional partner teams to align support processes and SLAs.
• Monitor MSP performance metrics SLAs and KPIs.
• Drive continuous improvement initiatives to expand MSP capabilities,
• Ensu...
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