Debt Collection Call Centre Supervisor

Debt Collection Call Centre Supervisor

Durbanville, Western Cape
Permanent Position

A well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.

If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.

Key Responsibilities

• Manage, motivate, and develop a team of debt collection agents

• Drive daily, weekly, and monthly recovery targets

• Monitor call quality, productivity, and performance metrics

• Conduct coaching sessions and performance reviews

• Handle escalated debtor queries and complex negotiations

• Oversee recruitment, onboarding, and training of new agents

• Ensure compliance with the NCA, POPIA, and Debt Collectors Act

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