Debt Collection Operations Manager

Collections Operations Manager – Job Advert

Role Purpose

The Collections Operations Manager is responsible for the effective end-to-end management of daily collections operations, including oversight of Team Leaders and Collections Agents. The role ensures the call centre consistently meets and exceeds agreed input and output targets, compliance requirements, and service-level standards. Key responsibilities include driving operational performance, improving productivity, optimizing efficiencies, and delivering measurable business outcomes such as revenue growth, cost reduction, and continuous process improvements.

Experience and Qualifications (Mandatory Requirements)

• Grade 12 / Matric.
• Previous USA Debt Collections experience is mandatory.
• Must have a clear ITC/Credit record.
• Must have a clear criminal record.
• BPO Contact Centre experience, specifically within a collections environment.
• 2–5...