Debt Servicing & Support Officer(PSO)

Manage the life cycle of Debt Management Programme (DMP) clients, including on-boarding of new DMP clients, providing support to help clients complete their DMP journey by attending to, and resolving repayment issues and/or disputes with the creditors, etc. Contact clients who default in DMP payments and ensure all cases assigned are worked within the stipulated deadline including ad-hoc lists from Banks. Administer inactive accounts such as No Action Required (NAR) and terminated cases, including making arrangement for review sessions and appeals to creditors, etc. Handle queries from clients and creditors in a timely and effective manner. Document / update communication with clients and creditors in the system accurately, comprehensively, and timely. Maintain professional and cooperative working relationships with colleagues (inter and intra departments). Provide support cover for LML/MDMP/DMP/NAR review cases in the absence of main OIC as and when required. Identify areas of concern...