Delivery Excellence Manager (m/f/d)

JOIN OUR TEAM

As a Delivery Excellence Manager at Westwing, you will lead strategic improvements in delivery performance, optimise supply chain and transportation processes, and enhance the overall customer experience. You will collaborate across departments to implement initiatives, manage risks, and elevate Westwing’s delivery standards, ensuring exceptional service for our customers. This is a permanent position based in Robakowo.

WHAT YOU'LL DO

• Monitor and analyse delivery performance metrics, including on-time delivery rates, order accuracy and customer feedback
• Identify and drive continuous improvement opportunities by conducting regular cross-departmental performance reviews, implementing lean methodologies, and ensuring delivery processes remain efficient, scalable and cost-effective
• Lead cross-functional collaboration th...