Delivery Leader - US Healthcare - BPO

Location: Pan India

Experience: 18+ Years

Industry: US Healthcare BPO / Healthcare Operations

About the Role

We are seeking an experienced Delivery Leader to lead large-scale US Healthcare Contact Center operations. The role requires driving operational excellence, client engagement, transformation initiatives, and financial performance across multiple healthcare service lines, including member and provider services

.

Key Responsibilities

• Lead and manage large healthcare operations teams (200+ FTEs) across Member Services, Provider Services, Enrollment, Eligibility, and Contact Center functions.
• Own end-to-end delivery performance, including SLAs, KPIs, quality, compliance, customer experience, and operational efficiency.
• Serve as the primary point of contact for senior client stakeholders and drive strategic business relationships.<...