Delivery Manager - Contact Center Technology

About Vanguard

More than 50 years ago, John C. Bogle had a visionof startingan investment company that did things differently. A company with no external shareholders—where all profits are reinvested back into the business to lower costs and improve outcomes for clients.

Today, Vanguard is one of the world’s largest investment management companies, serving more than50 million investorsglobally. For over 30 years, Vanguard Australia has supported individual investors, financial advisers, and superannuation members in achieving theirlong‑termfinancial goals.

Our Team & Opportunity

The ContactCenterTechnology team designs, delivers, and supports the platforms that enable client and adviser servicing across Vanguard Australia. These platforms underpin contact‑centre operationsacross multiple service channels, service workflows, integrations, and AI‑assisted capabilities - enabling consistent, secure, and high‑quality service experiences at scale.