Delivery Operations Analyst

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We serve the 105 billion dollar US local restaurant business. This full‑time contract role is fully remote and open to candidates based anywhere in LATAM.

What You'll Do

• Act as the go‑to expert for delivery quality‑related questions and delivery performance tracking per territory.
• Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows.
• Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance.
• Partner with cross‑functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting.
• Proactively advise the Dispatch Operations team and Product Mana...