Delivery Team Leader

Delivery Team Leader - noknok


noknok is hiring Delivery Team Leaders to join our growing team.


Responsibilities:

- Supervise and schedule delivery drivers

- Monitor performance metrics (on-time rate, customer satisfaction, acceptance ratio)

- Manage and reconcile driver wallets daily

- Handle real-time delivery issues and escalate as needed

- Recruit, train, and onboard new drivers

- Ensure team compliance with safety, hygiene, and uniform standards

- Communicate with operations, customer service, and fleet managers



Requirements:

- Bachelor’s degree in Hospitality, Business, Operations, or equivalent experience

- 1–3 years in F&B, delivery, logistics, or operational roles

- Proficiency with delivery apps and basic reporting

- Strong leadership, organization, and problem-solving skills

- Fluent in English and comfortable with mobile/desktop tools