Dental Receptionist Training Coordinator

Instruction & Training Delivery (35%)
Teach the Dental VA Essentials Live Training, focusing on core dental front-office workflows including patient scheduling, registration, insurance verification, treatment coordination, referrals, and EHR navigation
Lead live and recorded training sessions focused on call handling, tone, patient coordination, and dental clinic workflow accuracy
Facilitate mock call scenarios and scheduling exercises to simulate real dental clinic situations
Train learners on handling multi-line phones, appointment types (new patient, recall, emergency), provider calendars, and patient concerns
Learner Support & Technical Guidance (20%)
Respond to learner questions on scheduling scenarios, dental insurance checks, treatment coordination, and documentation
Coach learners on tone, professionalism, and real-time decision-making during patient calls
Identify common workflow misunderstandings and coordinate content updates with the SME Lead
Cont...