Department Manager: Collections

The Collections Department Manager (CDM) will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act.  The CDM will be responsible to maintain appropriate agreed delinquency and charge-off levels, and make adjustments to strategy and processes to ensure that the credit book remains within the constraints of what is agreed on an annual basis at executive level.  In addition, the CDM is responsible for the development of staff that creates an environment to help motivate the Collections Teams to optimize their performance and professional growth.

Key Responsibilities:

• Operate within the guidelines and requirements of the Credit and Collection Policy


• Utilizes existing and emerging call centre technologies to meet company goals


• M...