Department Manager for Member Services

Join MEC as the Department Manager for Member Services, elevating the shopping experience for outdoor enthusiasts. Engage with teams on the sales floor and implement service excellence principles.
This role calls for a hands-on leader focused on developing staff and ensuring member satisfaction. You will set the service tone, guide team performance, and foster community relationships through outreach initiatives. Together with your team, you’ll enhance overall store operations and member engagement.
Key Responsibilities:
• Act as Member Service Manager while on the floor
• Champion and monitor adherence to service standards
• Resolve member queries directly and effectively
• Support team recruitment and onboarding processes
• Organize community events and member activities
Requirements:
• 1-3 years of experience in retail or service environments
• Demonstrated leadership and coaching capabilities
• Proficient in managing service metrics and KPIs
• Go...