Deputy Manager

We are hiring for our client for Deputy Manager - FnA at Eastwood, Philippines (Onsite) role.
Job Title - Deputy Manager - FnA
Location - Eastwood, PH (Onsite)
Shift Time - Night Shift
Qualification
Bachelor's degree preferred; graduate of business administration or accountancy
5+ years in AP/call center/vendor helpdesk leadership, preferably in logistics or BPO.
Proven experience in outsourcing transitions (vendor management preferred).
Advanced Excel/analytical skills (good to have experience in dynamics AX, RingCentral knowledge a plus).
Strong decision-making, conflict-resolution, and prioritization abilities.
Flexibility to work during peak periods as needed.
Willing to work fixed night shift
Job Description
Team Leadership & Operations:
Supervise a team of analysts, ensuring adherence to SLAs and quality standards.
Monitor daily call volume (200–250 calls) and redistribute workload to meet performance targets.
Escalation & Complex I...