Deputy Manager - Operations (Customer Success Platform-ChurnZero, Gainsight or Planhat)

We have an urgent open position with one of our direct client in Phillipines.

Job Details

• Job Title - Deputy Manager - Operations
• Location - Alabang, PH(Onsite)
• Shift timing - Night Shift

Qualifications

• College Graduate with 6-8 years relevant experience
• At least 2-3 years as Operations Manager
• Proven experience managing a Customer Success team in a SaaS environment.
• Strong understanding of Tech Touch or pooled CSM models and scalable engagement strategies.
• Expertise in CS platforms (e.g., ChurnZero, Planhat, Gainsight) and data-driven decision-making.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to balance strategic thinking with hands-on operational execution.
• Willing to work onsite in Alabang site in night shift schedule.

Job Description

Team Leadership & Development

• Build, mana...