Design Lead (Digital Capability & Innovation Department - Digital and Service Innovation)

As a Design Lead, you will work with frontline service teams to turn real challenges into practical, user-centered solutions that improve client outcomes and staff experiences. You will lead co-design, rapid prototyping, and the scaling of effective ideas, blending design, technology, and data in your work.

You will have the autonomy to set new design approaches for digital projects and service journeys, champion user needs in key decisions, and tell clear stories that build alignment across stakeholders. Working closely with cross-functional teams, you will deliver solutions that are thoughtful, feasible, and impactful, while helping grow design and innovation capability across the organization.

You are part of the innovation squad, a multidisciplinary team, driving digital and service transformation across frontline services, and shaping next generation tools and experiences for our staffs and the vulnerable communities.

Responsibilities

Innov...