Desjardins Customer Service Coordinator

Join Desjardins as a Customer Service Coordinator, enhancing operational effectiveness on-site. Promote high-quality service through employee support and effective queue management for members.
In this on-site full-time role, you will coordinate Member Services at Desjardins. Responsibilities include planning work assignments, monitoring service quality, and resolving complex member issues swiftly. Your expertise in cash management and familiarity with company products will be crucial for success in this position.
Key Responsibilities:
• Monitor service delivery and adjust staffing as needed
• Act as a resource for employees in their tasks
• Address and resolve complaints from members
• Manage cash transactions and ensure reconciliation
• Sell convenience products and services efficiently
Requirements:
• Trade school diploma in a related field
• At least three years of relevant customer service experience
• Proficiency in Desjardins products and service...