Desk Side Support Engineer

NSC Global

Temporary (Full Time) Cologne, North Rhine-Westphalia Computer Occupations

Posted:

March 03, 2026

Location:

Cologne, North Rhine-Westphalia, Germany

Job Description

Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
 Qualifications 
Professional knowledge and qualifications required:
A 4-year degree in Computer Science, Engineering, or related discipline; (MBO ICT 4 level) 
3+ years technical support experience in a computer-related area
Ticket handling tools/cross team troublesh...
                

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Job Overview

Job Type: Temporary (Full Time)

Location: Cologne, Germany

Posted: March 03, 2026

Deadline: April 12, 2026