Deskside Engineer

**Description**

SAIC is seeking a Deskside Engineer to support our government customer. The role reports to the Helpdesk Manager and serves as a key member of the End User Support team.

The ideal candidate has a minimum of 4 years of deskside/field support experience, acting as a senior engineer specializing in troubleshooting complex end-user issues involving hardware, software, network, collaboration technologies, identity/access management, and printer management in a diverse Microsoft Windows environment.

This position is full-time On-Site with rotating weekend, and 2ndshift support located in Kings Point, NY at the United States Merchant Marine Academy.

+ Provide technical support for workstations, laptops, tablets, mobile devices, printers, and office infrastructure.
+ Deliver Tier 2 deskside support including imaging, deployment, asset management, and lifecycle refresh (IMAC) activities.
+ Document all work and manage service requests, i...