Deskside Engineer

**Deskside Engineer**



**Work Location** : 100% onsite at client office



- 1 min walk from Akasaka station



- 5 min walk from Akasaka-Mitsuke station



- 6 min walk from Tameike-Sanno station



**Language Requirement** :



- Business level English and Japanese (N1 – N2 level)



**Job Detail:**



· General IT service and user support to all levels of colleagues both face to face and via email/telephone.



· Logging support requests and incidents.



· The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams.



· Troubleshoot problems, use diagnostic tools as needed and escalate the problem to a more skilled technician as needed.



· Liaising with regional offices and third party suppliers...