Deskside Supervisor

HKT

Full Time Hong Kong, Hong Kong Computer Occupations

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

Responsibilities:
1. Team & Operational Leadership
Lead and supervise an Onsite Support team (Deskside & Network) and a Data Centre operations team, including shift planning, daily task allocation, workload management, attendance tracking, and performance reviews.

Ensure consistent service quality, adherence to procedures, and effective cross‑team coordination between Deskside, Network, and Data Centre teams.
2. Service & Ticket Management
Oversee daily ticket handling through the ITSM system (Incident / Request) and ensure SLAs are met and reported accurately.

Monitor priority tickets, major incidents, and VIP user issues; act as escalation point and L2/L3 support to resolve complex problems.
3. Meeting & Reporting
Conduct regular team meetings and performance reviews, provide constructive feedback, and identify training needs.

Escalate issues promptly to IT management and ...
                

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Job Overview

Job Type: Full Time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026