Deskside Support Analyst Focused on User Experience and Technology

Join a vibrant team as a Deskside Support Analyst, dedicated to delivering top-notch technical support in a financial services context. Your expertise in troubleshooting and managing enterprise systems will be pivotal in enhancing user experience.

This role requires you to provide on-site support for end-user hardware and software, while ensuring all services meet compliance standards. You will engage in critical tasks, including coordination of repairs and maintaining asset records, all while working with centralized teams on various technology projects. Your efforts will ensure timely resolutions and minimal disruption to stakeholders.

Key Responsibilities:
• Troubleshoot and resolve Windows and application issues
• Perform administration for users and shared resources
• Assist in endpoint management and compliance tasks
• Deliver hardware support and coordinate repairs
• Manage accurate ticket lifecycle documentation

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