Deskside Support Engineer

Job Responsibilities

• Provide deskside and remote support to end users
• Troubleshoot basic hardware, software, and operating system issues
• Install, configure, and support:
• Desktops, laptops, printers, and peripherals
• Assist users with:
• · Password resets
• · Email and Microsoft 365 issues
• · Printing and basic network connectivity
• · Log, track, and resolve incidents using a ticketing system
• Escalate unresolved or complex issues to Level 2 support
• Support user onboarding and offboarding
• Maintain accurate documentation and asset records
• Follow IT policies, security standards, and SLAs

Job Requirements:

• Diploma or higher qualification in Information Technology, Computer Science, or a related discipline.
• Min 1 year & above with experience of Deskside Support Experience
• Knowledge or experience of Windows 10/11, macOS, Microsoft 365 ...