Deskside Support Engineer

Job Responsibilities

• Provide advanced deskside and remote technical support to end users, acting as an escalation point from Level 1 support
• IT systems & endpoint support: Set up, configure, maintain, and troubleshoot end-user computing devices, peripherals, and related systems to ensure smooth daily operations
• Technical troubleshooting: Diagnose and resolve complex hardware, software, and connectivity issues, providing both on-site and remote assistance
• System maintenance & endpoint security: Perform OS updates, upgrades, and patching; ensure endpoint protection tools, encryption, and backup agents are functioning in accordance with IT security policies
• IT documentation & asset management: Maintain accurate records of IT assets, configurations, incidents, root cause analysis, and resolutions to support tracking, audits, and compliance
• Perform in-depth troubleshooting of:

o Windows and macOS operating systems