Deskside Support Engineer

Job Description:Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
- Basics knowledge / understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required
- Good to have understanding of any Data Center Infrastructure Management Application
- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
- Basic Knowledge of Monitoring tools such as Solarwinds, etc…
- Networking and Operating System basics
- Assist network and data center admins (Internal, Customer and Vendor) as r...