Deskside Support Lead - VIP & ITIL Excellence

A technology company located in Richmond Hill, ON is seeking a Supervisor for Deskside Support. This role includes leading a team of support analysts while providing Level 2 support for end-users at a Canadian Financial Institution. The ideal candidate will manage daily operations, oversee incident resolutions, and ensure excellent service delivery standards. Post-secondary education in Computer Science and extensive experience in user support are required. The position offers a hybrid work model and opportunities for professional development.
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