Deskside Support

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.


Our client is currently seeking a qualified **Deskside Support** to join their team **onsite** in San Francisco, CA and provide end-user support.

**Duties and Responsibilities:**

+ Maintain, update, and analyze customer data, order trackers, and operational metrics using MS Excel
+ Process customer orders, returns, and billing issues within internal systems and spreadsheets
+ Serve as the primary point of contact via phone, email, and chat, providing professional support
+ Document customer interactions in CRMs and maintain data consistency
+ Identify bottlenecks, generate reports to track performance, and make recommendations
+ Manage cus...