Deskside Technician - Tier 2

DHA - Deskside Technician- Tier 2

Clearance: Eligible for DOD Public Trust

Status: Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:


+ Daily client interface.

+ Representing IntelliDyne and its interests in all client engagements.

+ Addressing and correcting any hardware, software or connection issue

+ Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.

+ Resolving problems through customer education, training and direct assistance.

+ Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

+ Responding and correcting formatting for printing and all other peripheral issues as they arise.

+ Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory...