Desktop Engineer and VIP support

Responsibilities & Requirements

• Install, Configure, and troubleshoot OS and Software related issues and help users to resolve the issue
• Should have experience in handling VIP support -Addressing and resolving issues of CEO/CFO/Dept Heads
• Good understanding in troubleshooting laptop hardware related issues
• Handle all non-compliant report shared by EUC team and support team to reduce noncompliance.
• Arrange shifts and plan support for VIP/ Retail stores with support teams availability
• Ensure all assigned /reported issues are addressed within SLA
• Co-ordinate with KL deskside support team for laptop imaging and allocation
• Maintain laptop allocation and software license inventory and ensure all allocations are tracked and updated
• Support EUC team during audit for queries related to allocation of assets and licensed software
• Coordinate with vendor for hardware replacement during failure