Desktop Engineer

Deskside Support

• Respond to user inquiries and provide technical support via phone, email, and in-person channels.
• Diagnose and troubleshoot issues related to hardware, software, and network connectivity.
• Install, configure, and maintain desktops, laptops, mobile devices and printers.
• Document and track support requests using a ticketing system, ensuring timely follow-up and resolution.
• Escalate complex or unresolved issues to senior IT staff or specialized teams.
• Assist with user account setup, access permissions, and system onboarding.
• Provide remote support for mobile devices and offsite users.
• Conduct user training sessions on new technologies, tools, and systems.
• Maintain accurate inventory records of IT equipment and software licenses.
• Support meeting room technologies and audiovisual (AV) equipment as needed.
• Quarterly Lease Asset inventory comparison and monthly Lease Asset ...