Desktop Engineer L1

Key Responsibilities
Provide on-site and desk-side support services to end users.
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
Complete incidents and requests within SLA in a pressurized environment.
Build, configure and troubleshoot Install Gold image on the customer's PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
End-User Data backup and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by CLIENT Tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module ...